RETURNS
POLICY

Guarantee & Returns Policy

If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us in their original condition within 30 days of purchase.Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service. Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to: Biofresh Skincare,Beamore Business Centre,Beamore Road,Drogheda,County Louth,Ireland A92WV09 We aim to handle your returns within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs. Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.

Shipping- IRELAND (32 Counties)

We offer FREE DELIVERY + FREE GIFT on all product purchases over €50.00

Purchases under €50.00 are charged €6.95 for delivery.

Biofresh orders are delivered by UPS (United Parcel Services) and all packages are fully trackable.We aim to process orders on the day of receipt provided we receive it before 12pm weekdays with delivery normally taking place within 1-3 days.Orders placed on Saturdays,Sundays will be processed the following business day.We aim to process and ship your order as quickly as possible, however, processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas.Products can not be amended on your order once payment has been made.
 
 
We ship Worldwide
 

United Kingdom: €18+
Rest of European Union: €25+
Rest of the World: €50+

Prices vary regarding the shipping prices applied by the courier; these may be higher than quoted.

International orders are sent by UPS with delivery times between 3-5 days.The payment you make for your order covers postage and the cost of the merchandise itself. We do not charge you for any additional customs duties or other charges assessed by government agencies.Any packages in weight above 1.5 kilograms may incur additional shipping charges.
 

If it has been more than seven days and you have not received your product, please contact Biofresh customer services at [email protected]

Should Biofresh be delayed or prevented from carrying out its obligations under the contract,by Act of God,riot,strike,lockouts,trade disputes,fire,flood,labour disputes,political issues or any circumstances whatsoever outside of our control,then we shall not be liable to customers for any loss or damage whether direct or indirect that may thereby be suffered by customers